Privacy Policy

Effective Date: January 1, 2026 | Last Updated: March 26, 2026

Velocity Island Park ("we," "us," or "our") operates the website velocityislandpark.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

Information We Collect

Personal information you provide

We may collect personal information that you voluntarily provide when you:

Make a booking or purchase tickets through our booking platform (Xola)
Fill out a contact form on our website
Sign up for our email newsletter
Complete a waiver (through SmartWaiver)
Apply for employment
Register for summer camp or other programs

This information may include your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.

Information collected automatically

When you visit our Site, we may automatically collect certain information about your device and your visit, including:

IP address and approximate location
Browser type and version
Operating system
Pages visited, time spent on pages, and referring URLs
Device type (mobile, desktop, tablet)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These include:

Essential cookies: Required for basic site functionality (session management, security).
Analytics cookies: We use Google Analytics (tracking IDs: G-SD1201ZW24 and G-QM737BDEZL) to understand how visitors interact with our Site. Google Analytics collects anonymized data about page views, session duration, and user demographics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Marketing cookies: We may use Facebook Pixel or similar tools to measure the effectiveness of our advertising and to deliver relevant ads to you on other platforms.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

Third-Party Services

We use the following third-party services that may collect and process your data:

Xola: Our online booking and ticketing platform. When you make a purchase, your payment and booking information is processed by Xola. See Xola's Privacy Policy.
SmartWaiver: Our digital waiver platform. Waiver information is stored and processed by SmartWaiver. See SmartWaiver's Privacy Policy.
Google Analytics: Website analytics and visitor tracking (G-SD1201ZW24 and G-QM737BDEZL). See Google's Privacy Policy.
Google Fonts: Web fonts loaded from Google servers. See Google's Privacy Policy.

How We Use Your Information

We use the information we collect to:

Process bookings, reservations, and payments
Send booking confirmations and important updates about your visit
Send email newsletters and promotional communications (with your consent)
Respond to your inquiries and support requests
Improve our website, services, and customer experience
Analyze website traffic and usage patterns
Comply with legal obligations

Email Communications

If you sign up for our email newsletter, we will send you periodic updates about park events, special offers, and seasonal information. You may unsubscribe at any time by clicking the "unsubscribe" link included in every email, or by contacting us directly.

We will never sell, rent, or share your email address with third parties for their own marketing purposes. We will continue to send transactional emails (such as booking confirmations) even if you opt out of marketing emails.

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With third-party service providers who help us operate our business (booking platforms, payment processors, email services), subject to their own privacy policies
When required by law, regulation, or legal process
To protect the rights, property, or safety of Velocity Island Park, our guests, or the public

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@velocityislandpark.com and we will take steps to delete that information.

For minors participating in park activities, waivers must be signed by a parent or legal guardian. Waiver information for minors is stored securely through SmartWaiver.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, and disclose about you
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information
The right to non-discrimination for exercising your privacy rights
The right to request correction of inaccurate information

We do not sell your personal information. To exercise any of these rights, please contact us at info@velocityislandpark.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Velocity Island Park
755 North East Street, Woodland, CA 95776
Email: info@velocityislandpark.com
Phone: (530) 723-6885